Casino Host Letter To Guest Examples

Sample Guest Welcome Letter Format 2 (Date) (Full Guest Name) Room: (Room Number of guest ) Dear Mr / Mrs. ( Guest Salutation and Guest Name) Welcome to ( Your Hotel Name ). On behalf of all my staff, I hope you will be having a wonderful stay here. Management and staff are pleased to be your hosts. Most casinos have casino hosts who are responsible for giving out free items and contacting players to bring them back to the casino. Pit bosses can also award comps at table games. Most casinos now urge players to obtain a player's club or similar card, so that their play can be tracked and comps awarded.

One of the most important members of the casino staff you will meet is the casino host. Establishing a good relationship with a host can save you hundreds of dollars. The job of a casino host is to cultivate relationships with players who will become loyal patrons to the establishment. The casino host has the authority to issue comps to players. Comps can range from free meals and show tickets up to full room and beverage.

The casino host reports directly to the marketing managers in most casinos. Marketing managers are constantly trying new ways to bring patrons into the casino. The host can help keep them coming back by assuring their needs are met while they are playing there. Casino hosts are outgoing and friendly individuals. They will try to accommodate the player's reasonable requests for comps. If you don't qualify for a particular comp they can suggest an alternative or let you know what you need to qualify for the comp you are requesting. They want to please the player but they also must be accountable to their bosses in the marketing department. A casino host also must have business sense and the ability to make difficult decisions involving the issuing of credit and the disbursement of comps.

Contact the Host

Meeting a casino host is not difficult. You can talk to a host on the phone before you check into a casino or you can meet them once you are there. If you are planning to stay at a new casino you should call and ask to speak to a casino host before making your reservations. Introduce yourself and tell them you are planning to book a room and would like to inquire about their qualifications for the casino rate. You can tell the host what games or machines you play and what your usual betting levels are. In most cases, you can qualify for casino rate up front. The casino host can usually book the room at that time. You then get their name and tell them you look forward to meeting them upon arrival.

The most important thing you must do before dealing with a host in the casino is to make sure your play is getting rated. This means joining the player's club and using your card if you play the machines. Table game players will need to ask the pit boss to rate their play. If you are playing a table game you can tell the pit boss you would like to speak to a casino host.

How to Get What You Want

Once you meet the casino host, always introduce yourself. If you are looking for a comp you should ask the host if you qualify for a comp to the restaurant, show, or whatever else you are looking for. In the Frugal Gambler, Jean Scott states that by asking you are avoiding putting the host in an awkward situation if your play has not met the requirements for that particular comp.

If you have been staying at a casino, always make sure you contact a host before you check out. You may have enough play to qualify for free nights or at least a reduced rate. Many players who feel they didn't have much play are surprised to find out that they qualified for a free room. You don't know unless you ask!

Ask is what you should do. Never demand a comp of feel you should get something for nothing. The hosts will do their best to make your stay a pleasant one but they must be accountable to their bosses. Also, you should never abuse a comp. Some players will look at a restaurant comp as an invitation to order everything on the menu whether they want it or not. Don't be a pig. It will only come back to haunt you when you ask for a comp in the future.

Say Thank You

Finally, remember that a host is a person with feelings. All of us like to be appreciated for our efforts. Be sure to thank your host for their hospitality. It's a nice gesture to send a written thank you note when you get home. You can even send a letter to the host's supervisor praising the fine job they do. Establishing a good relationship with a casino host can make your visit to the casino even more enjoyable.

Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. One small, but important piece in providing this memorable experience is writing a compelling and personal hotel welcome letter. In this blog, we will discuss what to include in your welcome letter, provide an example of how to write a welcome letter for hotel guests and offer three free templates you can download and get started with today!

What to Include in Your Hotel’s Welcome Letter

Personalize the Message

Beyond addressing your welcome letter to the guest by name, you can go a step further by leveraging the information stored in your PMS or CRM system. Say for example that you have a repeat guest returning to your property. In the opening of your letter, you can say “welcome back!” acknowledging that you recognize their return. Similarly, you could offer an added benefit for the returning guest, such as a pre-emptive late checkout. You could say something like “We value your continued patronage. To thank you for being a loyal guest, we would like to offer you an extended checkout time of 2 p.m. on [insert date of checkout].” It’s a minor, but proactive offer that could go a long way in creating a positive impression. The nice thing about creating personalized letters like this for returning guests is that you can still use one template for all returning guests. You can break it down any way you like, and create templates for different groups of guests, such as first time, returning, here for an event, etc.

Encourage Engagement on Social Media

Social media is an important piece of any hospitality digital marketing strategy and your welcome letter is an opportune time to encourage engagement. Throw a “P.S.” at the end of your letter and let your guest(s) know how they can find you on social media. To encourage engagement, include a reason they should tag you on social media. For example, put together a contest, where you award a free night or a discount on a second stay to the guest that receives the most likes on their Instagram post using your hashtag. Of course, you would have to work out the details of the contest such as defining the timeframe and coming up with a hashtag, etc. But that’s the fun part! At the end of the day, you’re looking to encourage engagement and promote brand evangelism.

Make it Easy for Guests to Reach Out

Most travelers know that if they need to reach the front desk to make a request, they simply hit “0” on their in-room phone. But what if the guest is lounging by the pool and realizes they need an extra towel or would like to make dinner reservations but doesn’t know the number of the on-site restaurant? You can make it easy for your guests to contact you no matter where they are by offering text messaging and social media messaging. Not only is texting convenient, it’s largely preferred. According to the Pew Research Center, one-third of Americans prefer texts to phone calls. The Mobile Marketing Association reported that there are over 350 billion text messages sent every month around the globe.

After implementing texting capabilities for guests, The Breakers, a luxury resort in Palm Beach, Florida, has seen impressive guest engagement. They receive about 100 text messages per day from guests for various requests, which has resulted in a higher overall level of guest satisfaction, according to Darren Hirsowitz, director of finance and business analytics at The Breakers Resort.

The welcome letter is the perfect place to introduce your texting capabilities and make it clear to guests that you are available to them via a variety of communication tools.

How to Format the Welcome Letter

Your welcome letter should be short and sweet and to the point. Guests aren’t interested in reading an anthology about your property to kick off their vacation. The letter should be helpful, informative and sincere, and should be infused with your brand’s personality.

Casino Host Letter To Guest Examples Samples

For most welcome letters, the format will be pretty straightforward. There will be an opening (the welcome), a middle (where you offer helpful information about your property and/or the surrounding area) and the end (where you remind your guests how to contact you should they need anything). If you are running a specific promotion or looking to get something of particular importance across in your letter, a postscript (or P.S.) can be a great vehicle for that. People generally remember the first and last thing they read. And since a postscript sticks out in comparison to blocks of text, it is likely to get read, especially if a guest is skimming.

Sample welcome letter for hotel guests

Dear [insert first name],

On behalf of our entire staff, we would like to welcome you to our property. We are honored that you have chosen to stay with us and look forward to providing you with a memorable experience.

For your convenience, the [insert hotel name] offers several on-site amenities, such as the [insert name] and [insert name] and dining options including the [insert name] and [insert name]. If you’re ready to step out and explore the area, our hotel is conveniently located, within walking distance of a variety of popular restaurants and local attractions. You can find more details on everything the local area offers as well as additional information on utilizing on-site amenities in the [insert accompanying literature title]. If you’d prefer a digital summary of local restaurants and attractions, simply scan the QR code at the bottom of this letter.

If you need anything during your stay our staff will be pleased to assist you — morning, noon or night! Just call the front desk and we will be at your service. Or reach out to us via text at [insert number] or on Facebook Messenger [insert Facebook handle].

We sincerely thank you for choosing the [insert hotel name] and hope that you have a comfortable and pleasant stay.

Warmly,

[insert name]

P.S. – We’re on Instagram @ [insert handle] and Facebook @ [insert name]. Tag us in your posts and we’ll enter you into our monthly “free room giveaway” drawing! Winners are announced on the first of every month. Just use hashtag [insert hashtag]. Good luck!

Casino Host Letter To Guest Examples Essays

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Guest expectations today are high. Which is why providing a superior guest experience is at the top of the list for many hoteliers. A personalized welcome letter is one small, but important factor in delivering the guest experience that results in repeat visits and referral business. In fact, for hotels that are looking to provide a luxury experience, the handwritten approach remains the pinnacle of the welcome letter prowess.

In order to create a personalized stay that includes a unique welcome letter (be it handwritten or typed), hoteliers need a way to collect, store and access guest information. Hotel technologies that offer guest insights and preferences will help you deliver truly exceptional and personalized experiences.

Casino Host Letter To Guest Examples Resume

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